Refund Policy
At My Click Solutions, we believe in transparency and fairness in all business dealings. This Refund & Cancellation Policy explains the terms under which cancellations or refunds may be requested for services provided through our website or via direct client engagement. By making a payment or engaging our services, you agree to the terms outlined below.
Nature of Services
My Click Solutions offers IT services and consulting, including website development, software solutions, technical support, digital services, and related professional offerings. All services are delivered based on mutually agreed scopes, timelines, and deliverables communicated through proposals, emails, invoices, or written agreements.
Due to the customized and service-based nature of our offerings, refunds are subject to specific conditions.
Cancellation Policy
Clients may request cancellation by submitting a written request via email before service delivery begins.
If cancellation is requested before work has started, it may be reviewed for eligibility.
Once services have commenced or resources have been allocated, cancellations may not be possible.
My Click Solutions reserves the right to decline cancellation requests after service initiation.
Any approved cancellation will be processed based on service progress and internal assessment.
Refund Eligibility
Refunds may be considered only if:
Services were not delivered as per the agreed scope
Service delivery did not begin due to reasons solely attributable to My Click Solutions
Duplicate or excess payments were made
Refunds are not applicable if:
Services have been fully delivered
Partial services have already been rendered
Delays occurred due to incomplete client inputs or non-cooperation
There is a change of mind after service commencement
Refund Request Process
To request a refund, clients must:
Submit a written request to our official support email
Clearly mention the reason for the refund
Provide invoice details and transaction reference
All requests are reviewed internally to verify service status and payment records.
Refund Processing Timeline
If approved:
Refunds are issued to the original payment method only
Processing typically takes 7–10 business days, depending on the payment gateway and bank
International transactions may take longer due to cross-border processing timelines
My Click Solutions is not responsible for delays caused by banks, card issuers, or payment gateways.
Payment Gateway Compliance
All refunds are processed in accordance with the policies of authorized payment gateways. My Click Solutions does not issue cash refunds or process payments outside the original payment channel.
Taxes & Fees
Applicable taxes, transaction charges, or gateway fees may be deducted from the refundable amount as per regulatory or payment processor requirements.
Policy Updates
My Click Solutions reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will become effective once posted on our website. Clients are encouraged to review this policy periodically.
Contact Information
For refund or cancellation-related inquiries, please contact:
My Click Solutions
Website: https://myclicksolutions.com/
Email: info@myclicksolutions.com